API Support Coordinator Job in Paris (75) at Learnship Networks GmbH
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. The mission of Europcar Mobility Group is to be the preferred “Mobility Service Company” by offering alternative attractive solutions to vehicle ownership, with a wide range of mobilityrelated services: vehicle-rental, chauffeur services, car-sharing, scooter-sharing and peer-topeer car-rental.
Customers’ satisfaction is at the heart of the Group’s mission and all of its employees and this commitment fuels the continuous development of new services.
Europcar Mobility Group operates through multi brands meeting every customer specific needs; its 4 major brands being: Europcar® – the European leader in vehicle rental services, Goldcar® – the most important low-cost car-rental company in Europe, InterRent® – ‘mid-tier’ brand focused on leisure and Ubeeqo® – one of the European leaders in car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in 137 countries (including 20 wholly owned subsidiaries in Europe, 2 in Australia and New Zealand, franchises and partners).
Reporting to the API, Partner and Franchisee Support Manager, the API Support Coordinator main objectives are:
Implementation support to partners/Alliances/Brands/Franchisees
Ensure the quality of data loaded in all GDSs and digital platforms to protect revenue
Ensure platforms are good quality, stable & bug free
Provide support to Travel Agents/Partners and countries
Major areas of accountability:
Set up of new Group entities and alliances in GDS database (e.g. Buchbinder and Silvercar), managing priorities and informing stakeholders on progress
Guarantee and maintain the quality of data loaded in all GDSs
Make sure our group systems and the GDS have the same data and ensure that international procedures and internal rules are respected.
Manage high demand at the beginning of the year for data changes in all GDSs, analyzing country requests by updating them according to the quality and needs of each GDS.
Manage bookings coming from GDS and any channels linked to GDS so that all bookings are performed correctly.
Provide support to travel agencies, partners and Europcar countries and ensure Europcar brand is correctly shown by Airlines, operator tours, TMCs and through the API.
Define the priority and manage incidents transmitted by our partners and countries. Ensure coordination to make sure booking solutions are available and fully operational.
Coordinate with franchisees to support setting up data flows enabling franchisee flows to be properly configured and to function properly, from reservation to delivery.
Support API implementations with new & existing partners.
Support on the testing of evolutions on all platforms using GDS or the API. Provide testing advice to the testing team and to Product Squads, and carry out expert testing and tests in production.
Provide inputs to the Product Squads and Architects on how GDS functions, to help them when they are conceiving evolutions.
Keep GDS FAQ & training material up to date, to help partners and colleagues understand how we work with GDS.
Internal & External Relationships
Internal : Europcar Mobility Group countries, GDS Helpdesks, Customer Contact Centres, stations, Fleet team, Partnerships Team, Commercial Teams, IT, Shared Services Center, Management Information.
External : Partners, GDS (Amadeus, Sabre et Travelport), Travel agencies, Tour Operators/Brokers.
Client management experience
Experience within an International environment
Experience with Greenway (is a plus)
Education level / certificates
Bachelor degree (or equivalent)
English fluent (working language)
French is a plus
Computer skills and software used
Good knowledge of all universal softwares
Full knowledge of GDS
Familiar with API
Pack Office and Google suite
Knowledge of our digital ecosystem, and car rental business knowledge are a plus
Ability to work effectively with technical teams
Organisation skills, rigour and attention to details
Good interpersonal skills and ability to explain complex issues in a simple way
Team spirit and international open mindedness
Please submit your cv as .pdf file with your application
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin or on the basis of disability.
NB : The job is based in ECI offices in Paris 17th arrondissement (employees can work remotely – 50% per week)
About the Company
Company: Learnship Networks GmbH
Company Location: Paris (75)