CASE MANAGEMENT ASSISTANT Job in Seattle, WA at The Salvation Army

Requisition Number

Post Date

Case Worker

Posted Salary



If you are interested in applying for this position, you must apply directly using the link below:



STATUS: Nonexempt – Full Time

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

“Case Management Assistant (CMA) -is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The Case Management Assistant works closely with the Case Mangers on comprehensive assessments and documentation gathering’s as well as assist with providing basic needs services, or de-escalating negative client interactions,


  • HS Diploma or GED
  • Minimum of 6 months experience in public contact / Customer Service
  • Experience in social service shelter / residential preferred
  • 6 months experience as a Shelter Monitor
  • WA. Driver’s License preferred


  • An ability to engage with diverse populations in a respectful and culturally responsive manner
  • Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
  • Detail oriented – attention to detail required
  • Strong use of the English language in verbal and written communication
  • Excellent interpersonal skills
  • Ability to work in a fast-paced environment and maintain poise under pressure
  • Customer service mindset
  • Ability and willingness to keep information confidential
  • Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.
  • Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure
  • Willingness to abide by the Salvation Army’s drug and alcohol policy.


  • Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the SODO operational guidelines.
  • Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.
  • Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.
  • Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.
  • Ability to: learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision-making process; organize own work; present material properly and accurately document activities.
  • Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
  • In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
  • Maintain statistical records, reports, logs, files and other required documentation.
  • Work cooperatively with other Salvation Army staff and programs.
  • Given the critical nature of duties associated with this position, ensures timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.
  • Ensures that case records, social services systems (e.g. HMIS, Wellsky) and all required forms and reports are maintained in prescribed format;
  • Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.
  • Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
  • Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
  • All other duties as assigned


  • Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders, as necessary to perform duties of the position.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
  • Ability to lift up to 45 lbs.

The above is general in nature and is not intended to be exhaustive. The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.

Special Comments:
I understand that as an employee I represent The Salvation Army and agree to respect and work within its Christian tenets.

I understand that I will be covered by Workers’ Compensation Insurance while on the job and agree to cooperate in properly reporting all work-related injuries or accidents to my supervisor immediately.

I further understand that The Salvation Army does not participate in unemployment compensation insurance, and I will not accrue unemployment benefits while working for The Salvation Army.

SUPERVISOR: Client Services Program Manager

If you are interested in applying for this position, you must apply directly using the link below:


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.


About the Company

Company: The Salvation Army

Company Location:  Seattle, WA

Estimated Salary:

About The Salvation Army