Distance Learning Coordinator-ITS Instructional Services Job in Memphis, TN at University of Tennessee – 4.2
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the ITS Manager, this position provides various levels of technical expertise and integrates a fully functional educational system throughout the UT Health Science Center campus, and the UT campuses statewide. This position assists in the communication between teacher/student, faculty/staff, and the Health Science Center/external organizations while providing campus wide support in lecture halls, classrooms, and conference rooms.
DUTIES AND RESPONSIBILITIES:
Facilitates training, support, management, installation, programming, and troubleshooting for applications centrally funded by UTHSC administration and supported by the ITS department for campus-wide usage.
Provides computer-based testing application support (ExamSoft/Examplify).
Certifies student devices for testing.
Offers support for web-conferencing system support (Zoom VC & Webinars), video-conferencing systems and Multi-point Control Unit (Tandberg/Cisco/Zoom), and video recording and streaming system support (Mediasite/My Mediasite/Panopto).
Downloads, uploads, edits, and transfers Mediasite recordings, MP4 and MP3 files for the Mediasite server platform.
Delivers audience response systems support (Turning Point/PollEverywhere).
Oversees programming for control systems, audio, and network video.
Sets-up and configures computer software for faculty, staff, and students.
Performs other related duties as assigned.
EDUCATION: Associate’s Degree in computer science, computer engineering, or related field of study. (TRANSCRIPT REQUIRED)
EXPERIENCE: Three (3) years of hands-on experience with relevant operations consisting of assisting, installing, maintaining, training, trouble shooting and resolving Examplify/Examsoft, Zoom, Mediasite, and other multimedia and videoconferencing programs; OR a combination of education and related work experience to equal seven (7) years.
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent communication and interpersonal skills at a high level.
Experience operating Windows, Macs, iPads, and Android devices.
Strong working knowledge of Examsoft’s Examplify, Turningpoint, and PollEverywhere software.
Strong working knowledge of videoconferencing software as Zoom Videoconferencing and Webinars.
Excellent troubleshooting skills – able to define problems and offer valid resolutions swiftly while under pressure.
Strong working knowledge of the Mediasite and MyMediasite streaming/recording platforms.
Ability to work with mp3 and mp4 files.
Knowledge of operating Cisco videoconferencing systems.
Ability to program control systems, audio, and network video.
Ability to work cooperatively and effectively with a diverse group of people with technical and non-technical skills
WORK SCHEDULE: This position may occasionally work evenings and weekends.
About the Company
Company: University of Tennessee – 4.2
Company Location: Memphis, TN