Education & Outreach Specialist Job in San Francisco, CA at Children’s Council of San Francisco – 4.4

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

About Our Family Services: Child Care Resource & Referral

Building on families’ strengths, our services embody a research-based, two-generation approach that provides comprehensive and individualized support and connection. Resource and Referral (R&R) is the entry point to these services for many families. R&R services, which range from self-directed to intensive support, help families navigate the search for care. Thousands of families use our online Child Care Finder, which is San Francisco’s only searchable database of licensed programs.

Position Summary

Education and Outreach Specialists helps and build relationships with families to connect them to resources and opportunities to build their parenting confidence and skills. For families who need more intensive support, we take a case-management approach in order to remove barriers and advocate for them to secure quality care. Through the specialized roles within the Resource and Referral team, we are able to leverage our collective experiences in child development, adult learning, and case management supports.

Key Qualities

Successful Education and Outreach Specialists have a passion for sharing information and connecting families from diverse backgrounds to high-quality child care

You have a growth mindset and a willingness to continually develop your skills.

You can adapt easily to evolving internal policies and best practices to ensure optimal service delivery.


One-on-One Supports to Families

Works one-one-one with families to provide information and referrals on choosing childcare.

Assists eligible families with applying for and securing a subsidized child care placements.

Connects families to additional services, both at Children’s Council and in the community.

Participates in rotation for walk-in services in R&R room and at the county Human Services Agency.

Tracks family outcomes and regularly reflects on ways to improve services.

Education and Outreach

In consultation with Children’s Council Outreach & Partnerships Manager, you will build and maintain relationships with community-based organizations, social service agencies and employers.

Educates parents and stakeholder groups about child care and our services in a range of settings.

With the support of the Outreach & Partnerships Manager, you will help identify opportunities to participate in tabling in community and outreach events.

In partnership with Advancement team, you will assist with the production, translation and updating of outreach materials

Additional duties as assigned, which may include individualized assignments.


At least three years of professional work experience, preferably in a non-profit setting

Must have experience working with diverse, low-income communities

Must have excellent presentation and verbal/written communication skills

Strong knowledge and/or experience with child development or child care programs

Experience providing responsive one-to-one client support

Ability to work evenings and weekends and a willingness to travel to an offsite location

Proficiency with all Microsoft Office programs

A background clearance is required


Mental acuity to perform the essential functions of this position in an accurate and timely fashion

Ability to sit, work at a desk, or use a phone for extended periods

Ability to speak clearly, in audible tones so that others may understand you over the telephone.

Manual dexterity to use a telephone, computer or any other office equipment

Physical agility to bend, stoop, walk, and reach overhead

Children’s Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Due to the Covid-19 pandemic, Children’s Council will operate in a hybrid model. Applicants should be comfortable with both the remote and in office scenarios.

Benefits, and Perks:
We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement Program/ FSA, HSA & Transit Commuter Benefits / Generous, graduated tiered PTO accrual – starting at 4.5 weeks annually, plus 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program

Applications will be considered as they are submitted. Our positions remain opened until filled.

Equal Opportunity & Equity Statement

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.

About the Company

Company: Children’s Council of San Francisco – 4.4

Company Location:  San Francisco, CA

Estimated Salary:

About Children's Council of San Francisco - 4.4