Program Manager, CRM and Future Student Job in Brisbane QLD at The University of Queensland –

Marketing & Communication

The University of Queensland (UQ) is about to significantly invest in best practice digital Customer Experience transformation program. The aim of the program is to enhance the University position, relationships and reputation with its various stakeholder groups through high quality marketing and communications strategies.

UQ is looking to recruit a number of newly created key roles to develop our bench-strength in customer experience, digital marketing and manage and the delivery the program.

The CX Program is a joint partnership with Information Technology Services (ITS) and Office of Marketing and Communication (OMC) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all UQ’s key stakeholder groups. The tangible benefits of the program can be broken down into three main categories:

Uplift in stakeholder experience

Increased effectiveness of marketing and communications

Streamlined operations

About This Opportunity

We are currently searching for an experienced Program Manager to join our team to lead the delivery of our Salesforce CRM implementation. As Program Manager, you will be responsible for all phases of the project deliver across a broad group of University stakeholders. Critical to your success will be your ability to manage the project milestones and stakeholders to facilitate an on-time delivery and hand over to BAU.

This position is located at our Toowong site.

Our Ideal Candidate

Our ideal candidate will show a track record of successful Salesforce CRM implementations within complex organisational environments. You will be an expert in delivery of projects in an Agile development environment, with deep understanding of Agile principles and values. You will also possess certification in PMBOK, Prince2, Agile or Scrum.

It goes without saying, your ability to manage complex stakeholder relationships and cultivate high performing project teams will be among your top strengths. Additionally, your communication, interpersonal and analytically skills will harmoniously complement each other.

You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to [email protected]

What We Can Offer

This is a full-time, 12-month fixed term position at HEW level 9.

The full-time equivalent base salary will be in the range $117,548 – $124,391, plus super of up to 17%. The total FTE package will be in the range $137,532 – $145,537.

You will be able to take advantage of UQ Sport Facilities, recreation leave loading (of 17.5%), salary sacrificing options, discounted private health insurance, development programs and many other benefits.

For further information, please review The University of Queensland’s Enterprise Bargaining Agreement 2018-2021.


To discuss this role please contact Jeremy Medina – Director, Marketing & Customer Experience: [email protected]

About the Company

Company: The University of Queensland –

Company Location:  Brisbane QLD

Estimated Salary:

About The University of Queensland -