Student Wellbeing Advisor & Counsellor Job in London at EF Education First –

Job Title:
Student Wellbeing Advisor & Counsellor, London Campuses (Postgraduate and Undergraduate)

Hult House, 37-38 John Street, London, UK, WC1N 2AT & Hult House East, 35 Commercial Road, London, E1 1LD


Student Wellbeing & Counselling

Reports to:
Student Wellbeing Manager

Hiring Manager

Safaa Ramadan

Job Description:
Hult London is seeking a Student Wellbeing Advisor & Counsellor to join our busy Central London campuses.

The Student Wellbeing Advisor & Counsellor would wor k alongside the Student Wellbeing & Counselling Manager to support postgraduate & undergraduate students with their mental health & wellbeing so that they are able to successfully complete their studies .

The role holder would be providing both counselling & wellbeing appointments to students both face-to-face & online; they would be working on contributing to the overall student wellbeing through various wellbeing initiatives and workshops.

Duties & Responsibilities:
Main duties of the Student Wellbeing Advisor & Counsellor

Providing one-to-one individual counselling appointments of 50 minutes and/or wellbeing appointments of 30 minutes. Style of support is to be determined by the student’s need and the availability of the service; however, much of the work is short-term, and solution focused

To work autonomously, carrying and managing a caseload, where the nature of the work can be quick and unpredictable.

To provide initial assessments sessions for students to gain an understanding of their issues and how they might best be helped.

Keeping accurate and confidential records and session case notes as required by data protection and in line with BACP ethical framework and maintaining accurate statistical records of work with clients

Referring students to external services where support within the service is not appropriate nor beneficial to the student’s wellbeing

Regularly assess risk factors for students they are seeing in conjunction with the Student Wellbeing & Counselling Manager

To act as Designated Safeguarding Lead for under-18 students and for vulnerable adult members within the campus community.

To undertake specialist case work with students, acting as a first point of contact for students in crisis.

To develop and manage proactive systems to prevent issues arising wherever possible, including overseeing the ‘at-risk’ register and ‘Fit to Study’ procedures.

Attend weekly campus assessment response evaluation (CARE) meetings to identify and assess students at risk.

C ontribute and organize wellbeing initiatives and workshops

To promote awareness of the school’s wellbeing services.

Post holder will be provided with external clinical supervision and internal peer-to-peer supervision via the Student Wellbeing & Counselling Manager

Other duties

Utilise the Hult International Business School systems to ensure the smooth running of administrative processes

Provide communications, information, campaigns, and initiatives to students.

To liaise with Student Services to ensure that students receive key information

To participate in o rientation & graduation (including preparing and delivering presentations as appropriate) for both campuses, and awareness raising events.

To keep up to date records and statistical information on service usage.

To build networks within the school and externally to supporting students (including Faculty, Professional Services etc.).

To actively promote equality and inclusivity in all duties.


1. Psychologically robust and able to withstand the inevitable stresses and pressures of the role. Able to ask for support when needed.

2. The post holder will be required to give their whole time to the duties of the post & no outside work may be undertaken except with the special permission from the Student Wellbeing & Counselling Manager

3. The post is subject to confirmation of an initial probationary period of 6 months.


Educated to degree level (or equivalent) with a relevant professional qualification in the field of mental health (Minimum of a PG diploma in Counselling & Psychotherapy)

Must be registered with the BACP and/or UKCP

Significant understanding of the issues relating to student health & mental wellbeing, experience of supporting students in crisis and an ability to advise other staff on supporting students in crisis

Ability to work as part of a multi-disciplinary team, demonstrating appropriate communication and advanced interpersonal skills, including communication of assessment outcome verbally and using IT skills.

Knowledge of current mental health legislation/policy/best practice including the stepped care model and experience of applying legislation to policy, procedure and report writing within a job role.

Excellent IT skills. Experience of and proficiency in Microsoft Office programs.

Ability to act with a high level of initiative and have a pro-active approach to tasks and challenges.

Strong team player, with a positive attitude.

Cultural sensitivity given the diverse population of students and faculty members.

Disclosure and Barring Service Criminal Records (DBS) Check

The post is subject to a DBS check.

Please note that you must have the right to work in the UK to be considered

for this position.

About the Company

Company: EF Education First –

Company Location:  London

Estimated Salary:

About EF Education First -