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Educational Technology Technical Support Rep (U.S. Citizen)

Powerhouse Institute
Educational Technology Technical Support Rep

:   This is a full-time employment opportunity (No C2C, subcontractor or 1099 engagements, please).  The candidate MUST be a U.S. Citizen and have a current Public Trust Investigation AND be able to qualify/hold a future secret clearance. This is a remote opportunity with future possibility of becoming hybrid - candidate must be in local to the DC/MD/VA area (Arlington VA).

Daily Responsibilities

  • Provides educational technology technical support to instructors/students in using Multimedia Lab technologies and resources.
  • Develops and delivers Multimedia Lab orientation sessions.
  • Designs, develops, delivers Multimedia Lab training curriculum, preparing FSI staff to develop and deliver instruction.
  • Collaborates with Multimedia Labs support team to provide technical assistance in labs.
  • Designs, develops, delivers educational technology-based and face-to-face training programs for training agency staff in the use of traditional and cloud-based eLearning technologies in Multimedia Labs and other environments.
  • Provides educational technology technical support, on the fly, especially in the Virtual Help Room, such as with the agency’s learning system (Cornerstone), using audio, video.
  • Support Media Specialists in recording sessions (in the agency Recording Studio) and perform media duplication services (government-specific training provided)
  • Support students/staff in use of personal devices to access educational technology services.
  • Recommend the appropriate educational technology resources available online and at the agency.
  • Promote and effectively use both standardized and emergent educational technologies in both traditional and innovative ways.
  • Develop/write interactive rubric job training aids to support curriculum.
  • Primarily serves, trains, assists agency staff, secondarily, staff from all other agency schools and centers.
  • Conducts needs analyses, develops training objectives, schedules lesson plans and evaluations, and collaborates on instructional treatment with Government program staff.
  • Use standardized and emergent educational technologies in both traditional and innovative ways.


  • Must be a U.S. Citizen as mandated by our government client.
  • Must have a completed Public Trust Investigation AND be able to qualify/hold a future secret clearance.
  • Must be local to the DC/MD/VA metro area, no convenience travel. 
  • 5+ years of general professional experience OR 2+ years of general experience AND 2+ years of related experience
  • Knowledge and expertise using educational technology in online and physical multimedia labs and classroom settings.
  • Knowledge transfer of instructional educational technologies techniques to instructional staff
  • Experience with eLearning development products. 
  • Use of educational technologies in educational labs and familiar with the use of devices in learning technologies
  • Experience using collaborative or social learning environments as tools for learning.
  • Familiar with educational technology resources available to teaching, such as MOOCs
  • Experience with Video Teleconferencing technologies, such as Zoom for Government, Adobe Connect, Microsoft Teams, Google Meet
  • Knowledge and familiarity with technical issues using educational technology in the classroom, such as using audio, video.
  • Technical mindset, aptitude, and experience
  • Ability to support, conceptualize, implement simulations and prototyping.
  • BA/BS degree in a field related to formal training pedagogy.

Preferred Experience (a PLUS)           

  • Master’s degree in educational technology or a related field.
  • Understand HTML 5
  • Learning Management Systems, such as: Cornerstone
  • Experience using mobile learning platforms and responsive design frameworks.
  • Learner engagement technologies, such as: Poll EveryWhere, Kahoot!, Slido, Quizlet, Mentimeter.
  • eLearning authoring technologies, such as:  Adobe Captivate, Articulate, Camtasia, Vyond, Lectora.
  • Graphics design and video editing technologies, such as: Adobe Creative Cloud
  • Gamification and AI technologies, such as ChatGPT (AI)
  • Survey Tools, such as:  Qualtrics, Survey Monkey

Powerhouse Institute, Inc. is a Management Consulting and Technology Solutions company. Our people bring a great mix of expertise and commitment to deliver solutions and solve problems.
Our services include Management Consulting, Enterprise Architecture, Solutions Architecture, Cloud Solutions, Cloud Migration, Data Analytics, Cyber Security, IT Services, and Training.

Powerhouse Institute, Inc. is an Equal Opportunity Employer. Powerhouse Institute, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

This job is closed.